Shipping policy

Thanks for shopping with Comforella! Here's everything you need to know about how we get your LunaHeat Belt to your door.

Order Processing Time

• Orders are processed and shipped within 1–2 business days of being placed.
• Orders placed on weekends or holidays are processed the next business day.
• You'll receive a confirmation email as soon as your order ships, along with tracking information.

Shipping Rates & Delivery Times

Delivery times are estimates and begin from the date of shipment, not the date the order was placed. Actual delivery times may vary due to carrier delays, weather, customs processing, or other circumstances outside our control.

Order Tracking

Once your order ships, you'll receive an email with a tracking number and a link to follow your package's journey. If you haven't received tracking information within 3 business days of ordering, please contact us at support@comforella.com.

International Orders

• We currently ship to select countries outside the US. Available destinations are shown at checkout.
• International customers are responsible for any customs duties, import taxes, or fees charged by their country. These are not included in the item price or shipping cost and are collected by the carrier or local customs office upon delivery.
• We are not able to mark international orders as "gifts" or falsify their declared value, per international shipping regulations.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or delivered to the wrong location due to an incorrect or incomplete address entered by the customer. If you notice an error shortly after ordering, contact us right away — we'll do our best to correct it before the order ships, but we can't guarantee changes once an order has been processed.

Lost or Delayed Packages

• If tracking shows your package as delivered but you haven't received it, please check with neighbors and your local carrier facility first, as packages are sometimes marked delivered slightly early.
• If your package is lost in transit or significantly delayed beyond the estimated delivery window, contact us at support@comforella.com and we'll work with the carrier to locate it or send a replacement.

Damaged Items

If your LunaHeat Belt arrives damaged, contact us within 7 days of delivery with a photo of the damaged item and packaging. We'll send a replacement or issue a refund at no additional cost to you — see our Return & Refund Policy for details.

Order Changes & Cancellations

Because we process orders quickly, we can only accommodate changes or cancellations if your order hasn't shipped yet. Email us as soon as possible at support@comforella.com and we'll do our best to help.

Questions?

Reach our support team at support@comforella.com — we typically reply within 24 hours on business days.